Accepted payment methods:
PayPal, SEPA bank transfer within Euro countries
The shipping costs are calculated automatically, based on weight. To find out how much it costs to ship your order, please go to your basket. Under “Basket Totals” select “calculate Shipping”. Choose your country from the drop down menu and enter your zip code (or leave blank if your address does not have a zip code). Then press “Update totals”.The total order value including the actually shipping costs will adjust and display correctly now.
All items are shipped from Germany with Deutsche Post and DHL. All orders are shipped with registered mail. Shipments inside of Germany are generally insured up to 500 Euro. International shipments up to 2 kg are insured up to 50 Euro. International shipments over 2 kg are insured up to 500 Euro.
The shipping costs are calculated based on the total weight of the shipment and the destination country. Please e-mail me if your country is not listed in the drop down menu. I will then look up available shipping options for you.
I took care to include as many countries as possible and list the shipping fees accurately. However, I cannot exclude errors or changes by the shipping company. I hence reserve the right to cancel an order if it cannot be shipped to the destination country. I may adjust and charge additional shipping costs after a purchase has been made. Likewise I will refund overpaid shipping fees.
Note: Certain countries have strict import regulations on organic materials, such as herbs, seeds and incense blends. I will cancel an order if it contains materials that are prohibited in the destination country.
Order processing and shipping times:
Summer Break – The shop is taking a break from June 19th 2018 – July 5th 2018. The shop will stay online and you can place orders as usual, but there will be limited order processing and no shipping during this period.
If all items of an order are in stock, the order will usually be handled and dispatched within 3-5 business days. You receive an email with the date and tracking number, after your order has been shipped. The shipping times can vary greatly, depending on the destination country. Orders inside of Germany are shipped with DHL and usually arrive within 1-2 days (islands may take longer). Orders to countries within Europe may take 2-4 days and up to 2 weeks, depending on your location. Orders shipped to destinations outside of Europe may take from 1 to 4 weeks or longer. Shipments to the US and Canada usually arrive within 1 week. These shipping times are estimates and not binding.
Custom orders: The time for producing and handling custom orders can vary from 1 week up to several months, as this depends on the nature of the commission work. The time will be negotiated with each customer individually via e-mail.
Out of Stock Items: If an item is no longer in stock, you will be notified and then asked to chose whether you want to receive a refund for the out of stock item or wait with receiving your order until the item is back in stock.
Peak times and holidays: Especially when ordering from abroad, please make sure to place your order a few weeks ahead of holidays if you want for everything to arrive in time. Since I am one person handling everything, I may not be able to deliver as quickly during peak times.